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The Laurel Hotel and Spa - Rooms Operations Supervisor
Location:
Auburn, AL
Description:
The Laurel Hotel & Spa will anchor the premier corner of South College Street and Thach Avenue, affording a stunning view of iconic Samford Hall. The amenities will include 16 luxurious rooms, 10 suites, 6 residences, a spa, fitness studio, rooftop pool, rooftop bar, cabana service and yoga pavilion. The Rooms Operations Supervisor is responsible for daily rooms operations for The Laurel Hotel & Spa during his/her shift. This position will also be instrumental in the training of new team members as directed by the General Manager. Efficiency, attention to detail, and perfection will be mantras of this position. Duties: Be a "doer". Possesses the ability to be results focused and is self- Adhere to AAA 5 Diamond and Forbes 5 Star standards Strong customer development and relationship management Strong organizational Ability to multi-task in a stressful and tense environment. Knowledge of operations and associated Strong problem-solving Professional communication skills (verbal, listening, writing). Strong internal and external customer relation Maintain relationships g., resort staff, customers, vendors, advertisers, business partners. Willingness to demonstrate lateral service and support in cooperative and pleasant manner for the overall good and benefit of the department. Strong organizational skills, as well as understanding of multi-disciplinary Excellent customer service Excellent written and verbal communication Must be computer Must exhibit a professional manner in dealing with others and work to maintain constructive working relationships. Enhance the quality of life for our internal and external clients by establishing service standards of Build and strengthen relationships with guests to extend their personal references to create new resort customers that enable future bookings. Direct supervision of the Guest Experience Experts and Room Attendants in the absence of the General Manager . Performs all duties of the Guest Experience Expert and Room Attendant . Assists with any duties as requested by Effectively manages and develops relationships with key internal and external Proactively identifies operational challenges associated with owners and work with hotel staff to solve these challenges and/or develop alternative solutions. Input and access database information into Assist in other departments of the hotel as needed during "off" periods (holidays and summer months). Ensure that company service standards are upheld to the highest standards - no Ensures that any guest incident and internal defects are recorded in Service recovery to the guest's satisfaction before the guest depart the hotel whenever Coordinating the upsell program to increase room Visually inspect VIP rooms, guest rooms and corridors for cleanliness and Train and monitor performance of Room Attendants, Laundry Attendants, Hall Attendants Lobby Attendant. Provide organization, instruction, guidance, communication, counseling, as well as exercise good judgment, while reinforcing Ithaka high standards of Prepare work performance reports on all personnel assigned to work area and submit to the housekeeping office. Ensure all jobs are completed within the shift. Prepare A.M. and P. M. room status report. Take requested inventories of furniture, fixtures, equipment and supplies, Ensure that both carts and linen/supply closets are kept clean, neat, and stocked according to departmental guidelines. Upon inspection of VIP rooms, make certain all VIP supplies are in place. Report all maintenance deficiencies in guest rooms and corridors via work orders. Telephone deficiencies considered emergencies (i.e., overflowing toilets or broken pipes in bathrooms, lights out in bathrooms, closets, or corridors, broken mirror or window) to the maintenance department. Expedite special guest requests, such as extra towels, blankets or Provide instruction and/or guidance for guest and employee safety in fire or other emergency Assist room attendants and house person in securing all supplies and tools necessary for the completion of their jobs as the need arises. Report all suspicious persons or actions, hazardous conditions, to the Security Department. Respond to guest Provide guest assistance, directions, and information as requested. Provide instruction and/or guidance for guest and employee safety in fire or other emergency Working Conditions: Speak clearly and listen See and adjust focus to include close, distance, depth, and peripheral vision. Stand, walk run, sit, balance, stoop, kneel, climb, crouch, and/or crawl. Handle objects, tools, and controls; reach with arms and hands. Lift, pull, push and carry linen, products, equipment and other items weighing in excess of fifty(50) pounds. Qualifications Previous hospital, hotel, hospitality, or spa experience preferred. Must possess excellent communication skills. Must be able to demonstrate all aspects of hospitality, professionalism, prompt and courteous service as well as keeping a positive demeanor in stressful situations. Must be detail oriented and be able to multi-task. Ability to be efficient and productive in a fast-paced environment. Must have enthusiasm and possess excellent customer service skills. Must possess basic math and money handling skills. Enjoy working with people and possess a friendly and outgoing personality. Excellent communication, listening and computer skills. Ability to respond to common inquiries or concerns.
Company:
Rane Culinary Science Center
Posted:
December 26 2023 on ApplicantPro
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More About this Listing: The Laurel Hotel and Spa - Rooms Operations Supervisor
The Laurel Hotel and Spa - Rooms Operations Supervisor is a Jobs Operations Supervisor Job at Rane Culinary Science Center located in Auburn AL. Find other listings like The Laurel Hotel and Spa - Rooms Operations Supervisor by searching Oodle for Jobs Operations Supervisor Jobs.
The Laurel Hotel and Spa - Rooms Operations Supervisor is a Jobs Operations Supervisor Job at Rane Culinary Science Center located in Auburn AL. Find other listings like The Laurel Hotel and Spa - Rooms Operations Supervisor by searching Oodle for Jobs Operations Supervisor Jobs.