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Front Office Manager | Front Office Manager in Clerical Job at The Hotel at Auburn University in A1

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Front Office Manager

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Location:
Auburn, AL
Description:

The Assistant Front Office Manager is the primary supervisor of Front Desk, Guest Services, and PBX personnel when on duty, and also must set an example to other staff members throughout the hotel.  Performing Front Desk clerk duties.  Maintaining quality of group reservations.  Scheduling all Front Desk, Guest Service, and Night Audit personnel.  Assuming the duties and responsibilities of the Manager on Duty when assigned.  Assisting the Area Rooms Manager in the responsibility of enforcing Departmental and Hotel procedures and policies.  Keeping the lines of communication open with both the Area Rooms Manager and the staff members who report to you.  Adhere to the policies of the Hotel as set forth in the Employee Handbook and report any observed violations to Divisional management and/or Human Resources.  Maintain the highest level of employee/guest relations.  Maintain a good working relationship with all Departments.  Ability to work any assigned shift/work schedule, including, but not limited to day, night, overnight, weekend, and Holidays.  Any other task, written or verbal, that is assigned by Management. Must have professional image and personality exuding confidence and leadership skills.  Be an ambassador for The Hotel at Auburn University at all times, in and outside of one's workplace Abilities  Oral Expression - The ability to communicate information and ideas in speaking so others will understand.  Oral Comprehension - The ability to listen to and understand information and ideas presented through spoken words and sentences.  Problem Sensitivity - The ability to tell when something is wrong or is likely to go wrong. It does not involve solving the problem, only recognizing there is a problem.  Speech Recognition - The ability to identify and understand the speech of another person.  Speech Clarity - The ability to speak clearly so others can understand you.  Ability to input and access data in a computer.  Ability to focus attention on guest needs, remaining calm and courteous.  Ability to understand guest inquiries and provide responses.  Ability to promote positive relations with all individuals who come in contact.  Ability to think clearly, quickly, maintains concentration and makes concise decisions.  Ability to prioritize, organize and follow up.  Ability to focus attention on details.  Ability to maintain confidentiality of all guest information and pertinent hotel data.  Ability to ensure security of guestroom access.  Ability to work well under pressure within any given period of time, which includes coordinating many requests at any given time.  Ability to meet deadlines  Ability to resolve guest opportunities to there completion  Ability to remain stationary at an assigned post for an extended period of time.  Ability to perform job functions with minimal supervision.  Ability to work cohesively with other departments and o-workers as part of a team.  Ability to be flexible as the job changes.  Ability to analyze and resolve problems exercising good judgment.  Ability to work flexible hours, including weekends, holidays and evenings if necessary. Tasks  Inspect guest rooms, public areas, and grounds for cleanliness and appearance.  Greet and register guests.  Answer inquiries pertaining to hotel policies and services, and resolve occupants' complaints.  Monitor the revenue activity of the hotel or facility.  Train staff members. Knowledge  Customer and Personal Service - Knowledge of principles and processes for providing customer and personal services. This includes customer needs assessment, meeting quality standards for services, and evaluation of customer satisfaction.  Administration and Management - Knowledge of business and management principles involved in strategic planning, resource allocation, human resources modeling, leadership technique, production methods, and coordination of people and resources.  English Language - Knowledge of the structure and content of the English language including the meaning and spelling of words, rules of composition, and grammar.  Mathematics - Knowledge of arithmetic, algebra, geometry, calculus, statistics, and their applications.  Sales and Marketing - Knowledge of principles and methods for showing, promoting, and selling products or services. This includes marketing strategy and tactics, product demonstration, sales techniques, and sales control systems.  Education and Training - High School Diploma or equivalent required; Bachelor's Degree in relevant field strongly preferred. Skills  Active Listening - Giving full attention to what other people are saying, taking time to understand the points being made, asking questions as appropriate, and not interrupting at inappropriate times.  Coordination - Adjusting actions in relation to others' actions.  Critical Thinking - Using logic and reasoning to identify the strengths and weaknesses of alternative solutions, conclusions or approaches to problems.  Management of Personnel Resources - Motivating, developing, and directing people as they work, identifying the best people for the job.  Speaking - Talking to others to convey information effectively. Work Activities  Performing for or Working Directly with the Public - Performing for people or dealing directly with the public. This includes serving customers in restaurants and stores, and receiving clients or guests.  Interacting With Computers - Using computers and computer systems (including hardware and software) to program, write software, set up functions, enter data, or process information.  Making Decisions and Solving Problems - Analyzing information and evaluating results to choose the best solution and solve problems.  Communicating with Persons Outside Organization - Communicating with people outside the organization, representing the organization to customers, the public, government, and other external sources. This information can be exchanged in person, in writing, or by telephone or e-mail.  Communicating with Supervisors, Peers, or Subordinates - Providing information to supervisors, co-workers, and subordinates by telephone, in written form, e-mail, or in person. Work Context  Contact With Others - 10% responded 'Constant contact with others'  Telephone - 98% responded 'Every day'  Work With Work Group or Team - 88% responded 'Extremely important'  Electronic Mail - 85% responded 'Every day'  Indoors, Environmentally Controlled - 85% responded 'Every day' Work Styles  Dependability - Job requires being reliable, responsible, and dependable, and fulfilling obligations.  Cooperation - Job requires being pleasant with others on the job and displaying a good-natured, cooperative attitude.  Self Control - Job requires maintaining composure, keeping emotions in check, controlling anger, and avoiding aggressive behavior, even in very difficult situations.  Stress Tolerance - Job requires accepting criticism and dealing calmly and effectively with high stress situations.  Attention to Detail - Job requires being careful about detail and thorough in completing work tasks. Work Values  Relationships - Occupations that satisfy this work value allow employees to provide service to others and work with co-workers in a friendly non-competitive environment. Corresponding needs are Co-workers, Moral Values and Social Service.  Independence - Occupations that satisfy this work value allow employees to work on their own and make decisions. Corresponding needs are Creativity, Responsibility and Autonomy.  Achievement - Occupations that satisfy this work value are results oriented and allow employees to use their strongest abilities, giving them a feeling of accomplishment. Corresponding needs are Ability Utilization and Achievement.  Recognition - Occupations that satisfy this work value offer advancement, potential for leadership, and are often considered prestigious. Corresponding needs are Advancement, Authority, Recognition and Social Status.  Working Conditions - Occupations that satisfy this work value offer job security and good working conditions. Corresponding needs are Activity, Compensation, Independence, Security, Variety and Working Conditions . Interests  Enterprising - Enterprising occupations frequently involve starting up and carrying out projects. These occupations can involve leading people and making many decisions. Sometimes they require risk taking and often deal with business.  Conventional - Conventional occupations frequently involve following set procedures and routines. These occupations can include working with data and details more than with ideas. Usually there is a clear line of authority to follow.  Social - Social occupations frequently involve working with, communicating with, and teaching people. These occupations often involve helping or providing service to others.  Realistic - Realistic occupations frequently involve work activities that include practical, hands-on problems and solutions. They often deal with plants, animals, and real-world materials like wood, tools, and machinery. Many of the occupations require working outside, and do not involve a lot of paperwork or working closely with others.  Investigative - Investigative occupations frequently involve working with ideas, and require an extensive amount of thinking. These occupations can involve searching for facts and figuring out problems mentally .
Company:
The Hotel At Auburn University
Posted:
December 26 2023 on ApplicantPro
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More About this Listing: Front Office Manager
Front Office Manager is a Clerical Front Office Manager Job at The Hotel at Auburn University located in Auburn AL. Find other listings like Front Office Manager by searching Oodle for Clerical Front Office Manager Jobs.