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Part Time Call Center Representative
Location:
Massena, NY
Description:
Role: To assist the Credit Union in achieving its Service Mission to deliver Total Member Delight in each and every service interaction with both internal and external members. A key component of this external service is to identify the financial needs of each member and recommend an effective credit union product solution. In addition, to assist members and potential members with their requests; respond to questions and concerns and effectively develop and maintain financial relationships with members through a consultative selling process to determine their needs and then fill the need with a product and/or service solution. Responsibilities: Answers incoming calls to provide general credit union information to members regarding products and services and works together to create financial options, which lead to sales closures and quality referrals. Process transactions requests, including payroll changes and account information. In addition, help members reconcile checking accounts. Research and resolve problems with member accounts/services within scope of authority or refer to appropriate staff for additional resolution. Take advantage of every opportunity to cross-sell members on the benefits of utilizing other credit union services and make appropriate referrals. Perform other duties as assigned by supervisor Experience & Skills: Experience: One year to three years similar or related experience. Education: A high school education or GED. Interpersonal Skills: Courtesy, tact, and diplomacy are essential elements of the job. Work involves much personal contact with others inside and/or outside the organization for purposes of giving or obtaining information, building relationships, or soliciting cooperation. Other Skills: Good listening and telephone skills; able to operate a 10-key calculator, typewriter, and computer keyboard; able to make decisions with minimum information. SeaComm is an Equal Opportunity/Affirmative Action Employer. Race/Color/Gender/Sexual Orientation/Gender Identity/Religion/National Origin/Disability/Veteran.
Company:
Seacomm Federal Credit Union
Posted:
December 26 2023 on ApplicantPro
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More About this Listing: Part Time Call Center Representative
Part Time Call Center Representative is a Customer Service Call Center Representative Job at Seacomm Federal Credit Union located in Massena NY. Find other listings like Part Time Call Center Representative by searching Oodle for Customer Service Call Center Representative Jobs.
Part Time Call Center Representative is a Customer Service Call Center Representative Job at Seacomm Federal Credit Union located in Massena NY. Find other listings like Part Time Call Center Representative by searching Oodle for Customer Service Call Center Representative Jobs.