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Call Center Supervisor / Customer Service Lead
Location:
Sf
Description:
Magic Plumbing, Heating, & Cooling in San Francisco, CA is looking to hire a full-time Call Center Supervisor / Customer Service Lead to supervise our customer service and dispatch teams. Are you a natural-born leader? Do you want to work with a business that supports and encourages you ? Would you like to join a company that treats you with respect and appreciation ? If so, please read on! This administrative position earns a competitive wage of $28 to $32 per hour . We provide excellent benefits , including medical, dental, vision, paid time off (PTO), paid holidays, paid birthdays off, no weekend work (unless you want to), and an IRA program . Additionally, we offer this position advanced training opportunities . If this sounds like the right opportunity for you, apply to join our office today! ABOUT MAGIC PLUMBING, HEATING, & COOLING With over 37 years of experience, Magic Plumbing, Heating, & Cooling is the San Francisco Bay Area's premier service contractor, providing practical and cost-efficient services that are designed to meet our clients' specific needs. For an exceptional customer experience, our clients look no further than Magic Plumbing. In order to provide the personal attention our clients deserve, we rely on our team of professionals. For their dedication and skillset, we provide competitive compensation, excellent benefits and perks, as well as a supportive work environment. A DAY IN THE LIFE OF A CALL CENTER SUPERVISOR / CUSTOMER SERVICE LEAD In this administrative position, you play a crucial role in our office by keeping your customer service and dispatch teams focused and on track. You diligently do whatever is necessary to achieve department-booked call and sales goals, making sure our customer service representatives and dispatchers consistently hit their numbers. A natural-born leader, you train your staff on the best ways to convert calls into booked service appointments as well as manage our dispatch department to ensure the right technicians are matched to every job. Driven to become an expert in your market, you stay up to date with our customers' needs as well as the best way to engage them. An excellent communicator, you author and refine call scripts so they are clear, compelling, and result in more appointments. It is also up to you to formalize a coaching and training platform that is cost-effective and measurable as well as ensure sufficient staffing to keep up with business demand. Everyone enjoys working with you because you show them how their individual contributions truly matter to our company's success! You get great satisfaction in knowing your efforts do so much to help our business thrive ! QUALIFICATIONS FOR A CALL CENTER SUPERVISOR / CUSTOMER SERVICE LEAD Proficiency with computers and Microsoft Office applications, including Excel, Word, and PowerPoint Ability to inspire both personal and professional growth in your team members Ability to provide unparalleled customer satisfaction Ability to drive team performance to achieve all business goals and objectives Are you detail-oriented and highly organized? Can you effectively manage multiple tasks? Do you have good presentation skills? Can you confidently convey decisive messages to your team? Do you excel in a fast-paced and goal-driven environment? If yes, you might just be perfect for this administrative position! WORK SCHEDULE FOR A CALL CENTER SUPERVISOR / CUSTOMER SERVICE LEAD This full-time customer service and dispatch supervisor position works from 7:30 AM to 4:30 PM . ARE YOU READY TO JOIN OUR OFFICE TEAM? If you feel that you would be right for this administrative job, please fill out our initial 3-minute, mobile-friendly application . We look forward to meeting you! Location: 94124 Job Posted by ApplicantPro
Company:
Magic Plumbing
Posted:
December 26 2023 on ApplicantPro
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More About this Listing: Call Center Supervisor / Customer Service Lead
Call Center Supervisor / Customer Service Lead is a Customer Service Call Center Representative, Customer Service Representative Job at Magic Plumbing located in United States. Find other listings like Call Center Supervisor / Customer Service Lead by searching Oodle for Customer Service Call Center Representative, Customer Service Representative Jobs.
Call Center Supervisor / Customer Service Lead is a Customer Service Call Center Representative, Customer Service Representative Job at Magic Plumbing located in United States. Find other listings like Call Center Supervisor / Customer Service Lead by searching Oodle for Customer Service Call Center Representative, Customer Service Representative Jobs.