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Assistant Branch Manager
Location:
Columbia, MO
Description:
Principal Responsibilities and Duties Assists in achieving branch growth by effectively leading and coaching branch staff to provide the highest quality of customer service and will train staff on proactive cross-selling bank products. Responsible and accountable for an efficiently operative branch, will supervise audits, staffing, security, and provide problem resolution. Acts in the capacity of the Branch Retail Manager in their absence; Takes ownership of the customer experience, including opening accounts with other products conveyed to the customer and resolving services issues as appropriate through follow-up; Develops new customer relationships and/or retains and expands existing relationships by proactively listening and identifying customer opportunities and when necessary will work cooperatively with appropriate internal team members; Resolves difficult customer situations effectively, while delivering friendly customer service and ensuring the highest level of customer satisfaction. Prepares and compiles more complex new customer data to open new accounts including, but not limited to, commercial/business checking, individual, retirement accounts, trusts, estates, IOLTAs, representative payees, etc.; Maintains proficiency in bank products and services such as internet banking, bill pay, mobile banking, mobile deposits, card valet and other customer products; Maintains thorough knowledge of bank regulatory requirements included, but not limited to, Bank Secrecy Act, Regulation CC, Regulation E, Customer Privacy and Information Security; Maintains the level of trustworthiness, character, professionalism, confidentiality and honesty in dealing with internal or external customers. Direct and coordinate activities of personnel involved in performing the operations of the Branch. Audits work to insure compliance of employees with established standard procedures and practices. Responsible for comprehensive teller and CSR training of branch personnel. May evaluate staff performances. Responsible to promote a team-oriented atmosphere. Resolves difficult customer situations effectively, while delivering friendly customer service and ensuring the highest level of customer satisfaction. Completes branch audits Manage/maintain adequate supplies for branch May attend philanthropy events Communicates with Operations Manager regularly Know, understand, comply and assist branch staff to understand and comply with the policies and procedures of the organization. Review the daily completion of operational functions. Balancing and control of the branch vault/teller functions including branch capture and delegating when needed. Assists teller line as needed. Assume responsibility for proper opening and closing of the branch Ensures staff follows regulatory and compliance requirements Supervises and observes employees in action; provides both formal and informal coaching on an ongoing and consistent basis to establish best sales practices and to provide excellent customer service; Assists Branch Retail Manager in promoting teamwork in the branch to ensure a positive overall customer experience in all huddles, branch communications and meetings; Assists with completion of delivering performance evaluations to team members; Assists with branch security oversight and training; Maintains thorough knowledge of procedures required for ATM/ITM settlement, night depository, vault cash, safe deposit, opening/closing procedures, ordering cash, and preparation of cash for shipment and receipt of cash shipment; Maintains reliable attendance with the ability to work a schedule that may include working overtime, nights, weekends and holidays; Other duties assigned by management. Skills and Abilities Required Excellent understanding of the Banks products and services. Proficient in business products (i.e., Remote Deposit Capture) Demonstrated positive and helpful attitude toward both internal and external customers. Good interpersonal communication skills, including the ability to use effective communication skills, understand procedures, and speak clearly to customers, employees and supervisors. Good computer skills; and, Excellent customer service skills. Ability to support and encourage a team-oriented atmosphere. Ability to effectively supervise. Experience Required High School diploma or equivalent, degree or post-secondary education preferred. Prior supervisory and bank operations experience preferred. Physical Demands While performing the duties of this job, the employee is frequently required to sit; use hands and must be able to talk and hear. The employee is required to stand and walk and must occasionally lift and/or move objects up to 10 lbs. Specific vision abilities required by this job include close vision, and ability to adjust focus. Reasonable accommodations may be made to enable individuals to perform essential functions.
Company:
First Midwest Bank
Posted:
December 26 2023 on ApplicantPro
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More About this Listing: Assistant Branch Manager
Assistant Branch Manager is a Executive Branch Manager Job at First Midwest Bank located in Columbia MO. Find other listings like Assistant Branch Manager by searching Oodle for Executive Branch Manager Jobs.
Assistant Branch Manager is a Executive Branch Manager Job at First Midwest Bank located in Columbia MO. Find other listings like Assistant Branch Manager by searching Oodle for Executive Branch Manager Jobs.