This listing was posted on The Resumator.
Help Desk Analyst
Location:
Houston, TX
Description:
Job Title: Help Desk Analyst Location: Houston, TX Duration: 12 Month (Contract) Job Description: ESSENTIAL SKILLS REQUIRED: Acts as first line of communication and support for all software, hardware, and telephone related issues. Experience in troubleshooting computer / system issues or escalating to appropriate IT staff when necessary. Able to clearly communicate with customers to resolve issues efficiently. Monitor the ticketing system (Cherwell) to ensure tickets are addressed in a timely manner or assign to teams/users accordingly. Follow-up on open service requests previously assigned. Utilize available applications to provide remote support to end-users Keep the team informed of issues that may be impacting services/performance. Willing to learn and help with gathering information and maintaining inventory of equipment, etc. Familiarize oneself with regularly used applications such as Cisco Communications and related software / VPN programs / Active Directory / Windows OS / Microsoft Office products. Identify and create necessary documents for ways to improve services or processes Able to run reports as requested for performance, auditing, inventory etc Participate in IT Support projects including identifying technical requirements. General Knowledge of DHCP, DNS and Network Infrastructure Performs other duties as required. Experience in multitasking in a fast paced environment Experience in providing excellent customer service orientation. Experience in effectively communicating verbally and in writing. Experience in selecting and providing appropriate information to others. Experience in acting as a spokesperson for the Service Desk. Experience in working as team member on group projects. Knowledge of the principles of determining the source of the problem while on the phone with customers in regard to desktop, network systems, or applications. Knowledge of basic research techniques and applications using Google or Bing. Knowledge of Microsoft applications software SPECIFIC CERTIFICATION OR QUALIFICATIONS REQUIRED: High school diploma Powered by JazzHR
Company:
Serigor
Posted:
January 8 on The Resumator
Visit Our Partner Website
This listing was posted on another website. Click here to open: Go to The Resumator
Important Safety Tips
- Always meet the employer in person.
- Avoid sharing sensitive personal and financial information.
- Avoid employment offers that require a deposit or investment.
To learn more, visit the Safety Center or click here to report this listing.
More About this Listing: Help Desk Analyst
Help Desk Analyst is a Customer Service Help Desk Analyst Job at Serigor located in Houston TX. Find other listings like Help Desk Analyst by searching Oodle for Customer Service Help Desk Analyst Jobs.
Help Desk Analyst is a Customer Service Help Desk Analyst Job at Serigor located in Houston TX. Find other listings like Help Desk Analyst by searching Oodle for Customer Service Help Desk Analyst Jobs.