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Service Support Analyst- Junior
Location:
Raleigh, NC
Description:
Job Title: Service Support Analyst- Junior (Hybrid) Location: Charlotte, NC Duration: 12+ Months Job Description: The IT Service Desk Agent I will provide front line telephoneemail support to internal customers with IT related software and hardware issues. Aid customers concerning the use of computer hardware (i.e. tablets, desktop, and laptop) and software (i.e. O365 & Windows Operating systems, etc.), including printing, installation, enterprise applications, electronic mail, and operating systems Perform First Contact Resolution (FCR) Provide operational support for user identity management, username provisioning, system access, and password management. (Active Directory) Develop/Maintain documentation for proper maintenance of Knowledge Articles within the Knowledge Management Database Understand and adhere to Incident Management, Request Management, and Knowledge Management policies Typically handles small initiatives and/or assignments independently. May work in an assisting role on larger initiatives and/or assignments projects requiring multiple agents and specialist. Skills: Skill Required / Desired Amount of Experience Experience providing support to end users w/ comp hardware and software inc. printing, installation, enterprise applications, electronic mail, and ops Required 2 Years Provide operational support for user identity management, username provisioning, system access, and password management. (Active Directory) Required 2 Years Develop/Maintain documentation for proper maintenance of Knowledge Articles within the Knowledge Management Database Required 2 Years Previous experience providing IT support by phone/email. Required 2 Years Powered by JazzHR
Company:
Serigor
Posted:
February 6 on The Resumator
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More About this Listing: Service Support Analyst- Junior
Service Support Analyst- Junior is a Jobs Analyst Job at Serigor located in Raleigh NC. Find other listings like Service Support Analyst- Junior by searching Oodle for Jobs Analyst Jobs.
Service Support Analyst- Junior is a Jobs Analyst Job at Serigor located in Raleigh NC. Find other listings like Service Support Analyst- Junior by searching Oodle for Jobs Analyst Jobs.