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Assistant Director Customer Service and Transformation - Surrey
Location:
Coatham Mundeville
Description:
Assistant Director Customer Service and Transformation – Surrey £800per day – On going contract Location – Weybridge Hybrid working As the operational and strategic lead for our customer experience functions, lead and drive the creation, transformation, and operational excellence of a new Customer Experience approach and Customer Hub for the county council. Delivering a customer experience that is modern, responsive, high quality and maximises the volume of first contact resolution. Through strategic leadership and innovative approaches, ensure that services are accessible, efficient, and inclusive, fostering trust, confidence, and delight among customers. Transform how we collectively engage and support residents to maximise efficiency and optimise how we use systems, data and the workforce to deliver a seamless and personalised journey for our customers. Work across all our directorates to establish an inclusive hub that brings together and aligns the systems, ways of working and culture of all members of the council’s workforce engaged in providing first line customer and resident support, going further to improve resolution rates and outcomes. Embed a culture of continuous improvement and high performance, balancing these transformational goals with operational stability, providing strategic and operational leadership to the range of services and functions supported by this new hub. We will do this and provide customer experience excellence by: Delivering a joined-up customer journey with a focus on listening, better information, effortless interactions, and swift resolutions Developing accessible services designed around customer needs, using intelligent automation and technology, adopting a preventative and proactive approach. Creating inclusive approaches, ensuring our self-serve experience connects customers to the right assistance and support at the right time. Streamlining processes to provide an easier, more convenient service,. Visit ListedBuy for more information.
Company:
4healthcare
Posted:
May 16 on ListedBuy
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More About this Listing: Assistant Director Customer Service and Transformation - Surrey
Assistant Director Customer Service and Transformation - Surrey is a Customer Service Assistant Director, Customer Service Representative Job at 4healthcare located in United States. Find other listings like Assistant Director Customer Service and Transformation - Surrey by searching Oodle for Customer Service Assistant Director, Customer Service Representative Jobs.
Assistant Director Customer Service and Transformation - Surrey is a Customer Service Assistant Director, Customer Service Representative Job at 4healthcare located in United States. Find other listings like Assistant Director Customer Service and Transformation - Surrey by searching Oodle for Customer Service Assistant Director, Customer Service Representative Jobs.